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Frequently Asked Questions
Stair Ropes:

How do I measure for my stair rope?
Will my rope stretch?
How strong will my rope be?
What's the maximum length?
What's the maximum diameter?
Can I order just the rope?
Can I order just the fittings?
Stair Rods:

How do I measure for my stair rods?
Why are there different brackets?
What's the maximum length?
Can I order just the rods?
Can I order just the fittings?
Stair Runners:

How do I measure for my stair runner?
Will my stairs be suitable for a stair runner?
Can a runner be fixed with stair rods?
How do I care for my stair runner?
Q. How do I measure for my stair rope?

A. The simplist way is to just measure the wall with a tape measure, then if you want the rope to drape a little, add 5% to the overall length.But by far the best way to measure for your stair rope is by using a piece of string. It sounds a little primitive, but it works. By pinning or blue tacking a piece of string to the wall exactly where you want your stair rope to go, it gives you the opportunity to see what it will look like and help you decide how many brackets you will need.
Tip: If you are ordering seperate components and are having tassels or end knots at the ends of the rope, be sure to allow extra rope to go into the socket of your chosen ends. Allow 1" (2.5cm) for this at each end.
Tip: You may want the rope to drop a little from the end bracket before it reaches the end knot/tassel, if so, allow extra for this also.
Q. Will my rope stretch?

A. All of the ropes apart from the manilla rope will stretch a little as they settle. Probably about 2%-3%. Although not enough to really show, if you are concerned about this you can allow for this when you order. The manilla rope, on the other hand, is a natural product and is not pre-shrunk. In damp conditions it may shrink up to 5%. There are no decorative end tassels or knots that co-ordinate with this rope, so if you think that your rope may shrink, order 5% extra and either pre-shrink it by submerging it in water and then letting it dry or fit it a little long and then if no shrinkage occurs after a month, cut down the rope and re-fit it.
Q. How strong will my rope be?
A. The rope itself is very strong, but it is important to remember that stair ropes are really only for decoration. Although they will afford some support, they are no substitute for a fixed handrail.
Q. What's the maximum length?
A. Although lengths that can be ordered on this site only go up to 1000cm (32' 9") ropes from the rope component pages and from the custom-made pages can be ordered in any length you want.
Q. What's the maximum diameter?
A. Ropes from the pre-assembled kits page and the rope components pages are only available in 30mm Ø and 32mm Ø respectively . However ropes from the custom-made pages are exactly that, they are custom-made and can be ordered along with their accessories in diameters up to 100mm or more. If you have such a requirement, please contact us.
Q. Can I order just the rope?
A. Yes. From the rope component pages and the custom-made pages you can order just the rope by itself. You can also order the tassels and end knots in the same way. You may already have existing brackets and only need to replace the rope itself, so this is ideal.
Q. Can I order just the fittings?
A. Yes. From the rope component pages and the custom-made pages you can order just the fittings by themselves. Remember though, your order may be subject to a delivery charge of £6.00 if it is below £30.00. You may like to replace the fittings you already have with a different finish or add some wooden mounts.
Stair Rods:
Q. How do I measure for my stair rods?
Please choose which rod you are interested in:

Premier, Hyland, Imperial, Homepride or Crystal
Select, Sovereign, Heritage, Dynasty, Imperial Dynasty or Celtic

For Premier, Hyland, Imperial, Homepride & Crystal Rods: A. There are three ways to measure for these stair rods. First you need to decide how you will fit your stair rods. See below for details on the three bracket types there are.
1. For side fixing, carefully measure the width of the stairs inside the stringboard. If your steps vary in width from one step to another you may need to order seperate batches to allow for this.
2. For front fixing (fitted carpet), measure the width of the steps and then allow a gap of 2" (5cm) between the end of the finial and the stringboard/wall. i.e. 4" (10cm) less than the width of the stairs.
Front bracket measuring
3. For runner fixing:
   Allow 2 " (5cm) over each side of the runner carpet for 12mm Ø rods.
   Allow 2.5 " (6cm) over each side of the runner carpet for 16mm Ø rods.
   Allow 3 " (7.5cm) over each side of the runner carpet for 19mm Ø rods.
Runner bracket measuring
Always give the tip to tip measurement when ordering. i.e. The overall measurement of the rod including the finials.

Q. Why are there different brackets?
A. There are three different types of brackets to support the different ways stair rods can be fitted.
1. Side brackets: This method is used if you have a fitted carpet and would like stair rods to extend the full width of your stairs. The side brackets fix into the stringboard or wall. This method is not suitable for stairs with winders.
Side fix bracket over fully fitted carpet
2. Front brackets: This method is used again for fitted carpets, but this time allows you to have the added decoration of the finials aswell. The brackets screw through the carpet into the staircase.
Front fix bracket for fully fitted carpets.
3. Runner brackets: Runner brackets are a little deaper to allow for the thickness of the carpet and can be hinged to allow easy removal of the rods for cleaning.
Runner bracket for runner carpets
Q. What's the maximum length?
A. Even though rods are limited to a maximum order length of 60" (1524mm) on this site, they can actually be made to any length. If you have such an enquiry, please contact us.
Q. Can I order just the rod?
A. Yes. Hyland and Akeman stair rods are available in component form so you can order whatever you like..
Q. Can I order just the fittings?
A. Yes. Hyland and Akeman stair rods are available in component form so you can order whatever you like..
Q. How do I measure for my stair runner?
A. Carefully measure the height of the riser and depth of the tread and add together to give the length needed for each step. Include the "nose" in the measurement. Count the number of steps and multiply by your measurement per step. Add one extra measurement for adjustment.



Important: Check that all treads and risers on your stairs have the same measurements. If not you will need to measure each step individually and add the measurements together.
When measuring turns in your staircase, remember to measure the widest part of each tread.
Q. Will my stairs be suitable for a stair runner?
A. If your stairs have a rounded "nose" then a runner is ideal. If your stairs have a sharp angled "nose" then a runner is not advisable as the "nose" of the stair gets the most knocks and the sharp angle can cut through the runner and cause it to prematurely wear.
Q. Can a runner be fixed with stair rods?
A. No. We strongly advise that you get your runner carpet proffessionally fitted with gripper rod for a secure fixing and then add stair rods for decoration although the rods will afford a little help with the fixing.
N.B. Star Grip, however is the exception. Star Grip can be used during installation to fix runner carpets and fitted carpets to stairs instead of using gripper rod and also look stunning.
Q. How do I care for my stair runner?
A. It is advisable to allow an extra step length when measuring for a stair runner (see above) and this extra can be folded under at the bottom of your stairs. When the runner is showing signs of wear, the extra length can allow you to move your runner carpet up the stairs and even out the wear. Double sided flatweave runners can be turned over completely to give you double the life.

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Stair Crazy & Tracks&Poles&Things
Are a division of
Windmill Furnishings
The Old Windmill, Mill Lane, Parbold, Lancashire, WN8 7NW, England.
Tel/Fax: 44 (0)1257 462787
email: sales@staircrazy.com

Last updated 27th April 2011

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