| PRICING - All prices are in UK British Pounds Sterling and are
inclusive of V.A.T. @ 17.5%
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MAKING A PURCHASE - Making a purchase is simple - just browse our catalogue
and click the "buy" button on any items that you wish
to purchase to put them in the shopping basket. To view your selection
at any time click on the "view basket" button that can
be found at the bottom of any catalogue page. After you have finished
your selection, click on "view basket" button and you
will be able to proceed to checkout where you will be asked to fill
in a form with some personal details and your selected payment method.
You can make changes to your basket contents via the "view
basket" button. |
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| PAYMENT - We accept personal cheques, banker's drafts,
postal orders, Paypal and debit/credit cards. We accept Solo, Switch,
Mastercard, Delta and Visa. |
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| REMITTANCE TERMS - All goods must be paid for in
full at time of order. Where a cheque, postal order or bankers draft
are to be sent as payment for an order, the order will not be processed
until cleared payment is received. In the case of large value orders,
a deposit may be accepted with the order with the balance being paid
when the goods are ready for despatch. |
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CREDIT CARD SECURITY - Your credit
or debit card will be processed by www.protx.com payment gateway.
You can view Protx's page on security here.
The shopping cart software is supplied by Mal's ecommerece and details
of security can be viewed here. |
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SECURITY - Our shopping basket uses
the highest level of SSL security software ensuring that all your
personal details reach us safely. |
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DELIVERY CHARGES - All orders over £45.00 GBP will be sent carriage free to most* mainland UK destinations.
Delivery to all other destinations will incurr a carriage surcharge. If we receive an order that incurrs a carriage surcharge we will
email a shipping quote to the address included with the order. Payment will not be taken and the order will not be processed until we
have received confirmation that the carriage charge is acceptable.
All orders under £45.00 will incurr a carriage & handling charge; Items over 90cm long will be sent via carrier (TNT, Amtrak etc) at
a cost of £10.00 to most* mainland UK addresses . Items under 90cm long can be sent at a much reduced rate via Royal Mail but no less than
our minimum postage charge of £2.50. If you place an order totalling less than £45.00 through the website our shopping cart will
automatically add a carriage charge of £10.00, however we will adjust the shipping charge accordingly before we charge your card. If you would like a postage quote
before you place your order please email us with your requirements first.
*Excludes some Scottish Highland destinations. |
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| DELIVERY SCHEDULE - Please note that delivery times
given on the product pages are given in working days and are estimated
delivery times only. Goods will be dispatched as soon as they become
available to us. Most goods can be dispatched within 14 working days,
but sometimes due to matters out of our control, this time scale may
be extended to 30 working days. In the case of some custom-made items
the delivery schedule may be extended to 40 working days. |
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| PERFORMANCE - Except in the case of custom-made items,
and unless the parties agree otherwise,we shall perform the contract
within a maximum of 30 days beginning with the day after the day you
sent your order to us. In the unlikely event that the 30 days expires
we shall inform you with the option to cancel and be reimbursed any
sum paid by or on behalf of you under or in relation to the contract
to the person by whom it was made. We are not liable for any external
costs you may incurr as a result of receiving late, incorrect or damaged
goods. |
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DELIVERY PROCEDURE - We will endeavour to inform you,
usually by email on the day of despatch, that your order has been
sent so that you can make any neccessary arrangements to receive the
parcel. Delivery will be by a private carrier company or Royal Mail
and your parcel will need signing for unless instructed by you to
leave unsigned for*. Deliveries are performed only once per consignment
between 9am and 6pm Monday to Friday inclusive. Please make arrangements
for someone to be there to receive the parcel if you are not going
to be home. If there is no-one home the private carrier may leave
a card including their contact details for you to arrange collection
from a local depot. Royal Mail will leave a note informing you there
is a parcel at your local Post Office.
If the private carrier company leave a card and return the parcel
to their depot they will keep it there for 5 working days while they
wait for contact from you. When the 5 working days has expired the
parcel will be returned to us. If we receive back a parcel via Nightspeed/TNT
we will email you to ask if you would like re-delivery of the parcel
at your own cost.
DO NOT REFUSE DELIVERY OF YOUR ORDER AT THE DOOR FOR ANY REASON EVEN IF YOU HAVE CANCELLED YOUR ORDER PRIOR TO DELIVERY. REFUSAL OF A DELIVERY WILL INCURR A NON-REFUNDABLE CHARGE OF £20.00.
* UNATTENDED DELIVERY - Where we are instructed by you to leave a
parcel unattended and unsigned for (eg when left in the garage, greenhouse,
behind fence etc) we will not be liable for any loss or damage that
may occur once the goods have been left. |
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| BACK ORDERS - If your item is not in stock, we will
back order it for you. In the event that goods are out of stock or
not available to be delivered within the 30 day contact period we
may send substitute goods equal to or better quality and value to
the original goods ordered. |
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| COLOURS & FINISHES - Although we try very hard
to represent colours and finishes as accurately as possible
we cannot guarantee products will be exactly as you see them on your
monitor. Different monitors and graphics settings mean colours
and finishes look different from one pc to another. If you would
like to be sure of a finish we will be happy, where possible, to
provide a sample. |
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| RETURNS - Please check your order as soon as it
arrives or within 3 days maximum. Should any item be delivered incorrectly
or in a damaged condition please notify us immediately and return
the goods to us within 7 days of receipt with all original packaging
included. We are not liable for any external costs you may incurr
as a result of receiving incorrect/damaged goods. Depending on which
is appropriate we will either replace the goods and refund the cost
of the return or refund both the cost of the goods and the cost
of the return .
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| FAULTY GOODS - Please inform us in writing, by post or by email, immediately the fault is first noticed.
Return the item to Tracks&Poles&Things, The Old Windmill, Mill Lane, Parbold, Lancs, WN8 7NW including your name, address
and the reason for the return. The item will then be inspected and if found to be faulty, a full refund for the goods and postage costs
incurred for the return will be made. If the goods are found not to be faulty they will become available for re-delivery at the
standard delivery cost or collection from our premises.
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PRIVACY POLICY - We do not disclose customer information to any
third parties except in order to arrange a delivery relating to
an order you have placed. Cookies are used on this shopping site
but only to keep track of the contents of your shopping cart once
you have selected an item. We will only collect the personal information
that is necessary to complete your order. We will not collect or
request any other personal information from you.
We will not send any email to you or telephone you without your
consent, other than where connected with a current order, i.e to
advise of delivery dates, backorders etc.
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COMPLAINTS - All complaints will be dealt with as soon as they
are received and a reply will be made within 5 working days by the
same method as that used to convey the original complaint. Our reply
will outline any action or remedy that we can make to satisfy your
grievance. If a remedy cannot be found immediately we will keep
you informed as to progress towards a workable solution that is
satisfactory to both parties.
If after 21 days we cannot resolve the complaint then, where applicable,
a full refund will be made. Where the complaint refers to our quality
of service then we will address the problem with immediate effect,
where possible, and will inform you of any action we have taken
to ensure the problem does not re-occur. We aim to provide a fair
and effective remedy to all complaints which will be treated in
the strictest of confidence.
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RIGHT TO CANCEL: Except in the case of custom-made
goods orders may be cancelled up to 7 working days starting the day
after completion/receipt of the order. Cancellation notices must be
received in writing by email, fax or post clearly stating the order
details and within the 7 day period. Goods must then be returned in
a new, unused condition at your own risk and cost within 10 working
days starting the day after the completion/receipt of the order. A
full refund less the cost of the original delivery will be made as
soon as possible after the goods are received back and in any event
within 30 days.
Where goods are not returned within the 10 working day
period but within a 21working day period, a full refund less the cost
of the original delivery and a 25% handling fee will be made as soon
as possible after the goods are received back and in any event within
30 days.
Cancelled orders that are not returned to us within 21 working days
must be kept in good, safe condition and made available to us for
collection. Where collection of the goods has been arranged by us,
a full refund less the cost of the original delivery, the cost of
the collection/return and a 25% handling fee will be made as soon
as possible after the goods are received back and in any event within
30 days.
Where the original delivery is refused at the door by the customer
and returned by the carrier that made the original delivery, a full
refund less the cost of the original delivery and the return delivery
will be made as soon as possible after the goods are received back
and in any event within 30 days.
Cancellation of goods received after the 7 working day period
will not be accepted and cannot be returned. Goods cancelled within the 7 working day period but not returned
or made available for collection by us within the 21 working day period will not be accepted back for return.
DO NOT REFUSE DELIVERY OF YOUR ORDER AT THE DOOR FOR ANY REASON EVEN IF YOU HAVE CANCELLED YOUR ORDER PRIOR TO DELIVERY. REFUSAL OF A DELIVERY WILL INCURR A NON-REFUNDABLE CHARGE OF £20.00. |
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| INTERNATIONAL CUSTOMERS: Orders will be sent via DHL or through
the Post Office whichever is the cheaper at the time. International
customers will be liable for all shipping costs but will be informed
before orders are processed and any money charged what that cost will
be. Please also be aware that you may be charged import duty on items
imported into the country. The handling shipping company will invoice
you for this cost. For more informatation regarding US Customs and
Duty charges please click here.
All charges will be made in GB Pounds Sterling at the rate of exchange
on that day. There is a currency converter link at the top of easch
page for your convenience. |
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 US CUSTOMERS: Orders will be sent
via DHL or through the Post Office whichever is the cheaper at the
time. Most packages over 36" long and weighing no more than 22 lbs
will cost 43.00 GBP. Smaller and lighter items that can be sent by
airmail post will be approximately 20.00 GBP. Please also be aware
that you may be charged import duty on items over a certain value
imported into the USA. The handling shipping company will invoice
you for this cost. For more informatation regarding US Customs and
Duty charges please click here.
All charges will be made in GB Pounds Sterling at the rate of exchange
on that day. There is a currency converter link at the top of each
page for your convenience. |
