| PRICING & VAT- All prices are in UK British Pounds Sterling
and are inclusive of V.A.T. @ 17.5% |
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PAYMENT - We accept personal
cheques, banker's drafts, postal orders and debit/credit
cards. We accept Solo, Switch, Mastercard, Delta and Visa.
All goods must be paid for at the
time of ordering. Credit/debit card payments will be taken in full at the time of ordering.
Where a cheque, postal order, bank transfer (BACS) or bankers draft are submitted, the order
will not be processed until cleared funds are received. In the case of large value orders,
a deposit may be accepted with the order with the balance being paid
when the goods are ready for despatch. |
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| MAKING A PURCHASE - Making a purchase is simple
- just browse our catalogue and click the "buy" button on
any items that you wish to purchase to put them in the shopping basket.
To view your selection at any time click on the "view basket"
button that can be found at the bottom of any product page. After
you have finished your selection, click on "view basket"
button and you will be able to proceed to checkout where you will
be asked to fill in a form with some personal details and your selected
payment method. You can make changes to your basket contents via the
"view basket" button. |
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CREDIT CARD SECURITY - Your credit
or debit card will be processed by www.protx.com payment gateway.
You can view Protx's page on security here.
The shopping cart software is supplied by Mal's ecommerece and uses the highest level of SSL security
software ensuring that all your personal details reach us safely. |
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PRIVACY POLICY - We do not disclose customer information to any
third parties except in order to arrange a delivery relating to
an order you have placed. Cookies are used on this shopping site
but only to keep track of the contents of your shopping cart once
you have selected an item. We will only collect the personal information
that is necessary to complete your order. We will not collect or
request any other personal information from you.
We will not send any email to you or telephone you without your
consent, other than where connected with a current order, i.e to
advise of delivery dates, backorders etc.
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DELIVERY CHARGES - All orders over £45.00 GBP will
be sent carriage free to all mainland UK and Isle
of Wight destinations. Delivery to all other destinations will incurr
a carriage surcharge*. If we receive an order that incurrs a carriage
surcharge we will email a shipping quote to the address included
with the order. Payment will not be taken and the order will not
be processed until we have received confirmation that the carriage
charge is acceptable.
All orders under £45.00 to all mainland UK and Isle Of Wight destinations
will incurr a carriage & admin charge; Items over 90cm long will be sent
via carrier (TNT, Tuffnells, Nightfreight etc) at a cost of £10.00. Items
under 90cm long can be sent at a much reduced rate via Royal Mail but
no less than our minimum postage charge of £2.50. If you place an order totalling
less than £45.00
through the website our shopping cart will automatically add a carriage
charge of £10.00, however we will adjust the shipping charge accordingly
before we charge your card. If you would like a postage quote before
you place your order please email us with your requirements first.
*Carriage surcharges:
Northern Ireland, off shore UK, Channel Islands and Isle Of Man:
Packaged items under 60cm long. Order value under £45.00 = approx £7.50. Order value over £45.00 = £FREE
Packed items between 60cm and 120cm. Order value under £45.00 = approx £18.00. Order value over £45.00 = approx £8.00
Packed items over 120cm in length. Order value under £45.00 = £33.50. Order value over £45.00 = £23.50
Packaged items under 60cm long. Order value under £45.00 = approx £8.50. Order value over £45.00 = approx £3.00
Packed items between 60cm and 120cm. Order value under £45.00 = approx £20.00. Order value over £45.00 = approx £10.00
Packed items over 120cm in length. Order value under £45.00 = £33.50. Order value over £45.00 = £23.50 |
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| DELIVERY TIMES - Please note that any delivery times that may be given
on this website are in working days and are estimated delivery
times only beginning the next working day after the order is placed.
Goods will be dispatched as soon as they become available to us. Many
stock items can be dispatched within 24 hrs. Special order items may
take up to 14 working days. Custom-made items may take up to 21 working
days. In all cases and due to matters out of our control, this time
scale may be extended to 30 working days. In the case of some custom-made
items the delivery schedule may be extended to 40 working days. |
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| PERFORMANCE - Except in the case of custom-made items,
or unless the parties agree otherwise, we shall perform the contract
within a maximum of 30 days beginning the next working day after the
order is placed. In the unlikely event that the 30 days
expires we shall inform you with the option to cancel and be reimbursed
any sum paid by or on behalf of you under or in relation to the contract
to the person by whom it was made. We will not be liable for any external
costs you may incurr as a result of receiving late, incorrect or damaged
goods. |
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| BACK ORDERS - If your item is not in stock, we will
back order it for you. In the event that goods are out of stock or
not available to be delivered within the 30 day contact period we
may send substitute goods equal to or better quality and value to
the original goods ordered. |
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DELIVERY PROCEDURE - Although not always possible
and only as a courtesy, we will endeavour to inform you, usually by email
on the day of despatch, that your order has been sent. Please be aware however, that it is your
responsibility to be available to receive the consignment at all times
from the time the order is placed. Delivery will be either by private
carrier company (Amtrak, TNT, Tuffnells etc.) or Royal Mail and your
parcel will need signing for (unless we have been instructed by you
to leave the consignment in a designated place unattended and unsigned
for*).
Although multiple delivery attempts may be made (at the descretion
of the individual carrier company involved), only one delivery attempt
per consignment is guaranteed. Deliveries will be performed between
9am and 6pm Monday to Friday inclusive. If a private carrier company
is unable to deliver they may leave a contact card with details of
how to arrange redelivery or collection of the consignment from their depot.
The private carrier company will hold the consignment at their
depot for 3-5 working days while they await contact from you. If 3-5
working days expires with no contact from you the consignment will
be returned to us (or our supplier). Royal Mail will leave a note
informing you there is a parcel at your local Post Office. Similarly,
they will hold the parcel at your local sorting office for up to 5
working days before returning it to us.
If your consignment is returned to us undelivered it will be held for
a further 10 working days while we await contact from you. If 10 days
elapse with no contact from you we will do one of the following; 1.)
contact you to offer re-delivery of the consignment at your own cost.
2.) Refund the cost of the goods less the original delivery cost
and return delivery cost. 3.) In the case of custom-made items no
further action or refund will be made.
If it is very clear that the goods are damaged on arrival you may refuse to accept the goods on those grounds and it is good practice to sign the carriers proof of delivery docket as such. If the packaging is damaged but the goods appear to be undamaged you may accept the goods but sign for them as damaged to make the carrier aware that there is potential problem.
DO NOT REFUSE DELIVERY OF YOUR ORDER EITHER AT THE DOOR OR VIA
THE CARRIER AT THEIR LOCAL DEPOT IF YOU NO LONGER WANT IT OR HAVE
ATTEMPTED TO CANCEL YOUR ORDER PRIOR TO DELIVERY. REFUSAL OF A
DELIVERYON THOSE GROUNDS WILL INCURR A NON-REFUNDABLE CHARGE OF £20.00. If you no longer want the goods please return them to us under the normal "Right To Cancel" process below.
* UNATTENDED DELIVERY - Where we are instructed by you to leave
a parcel unattended and unsigned for (eg when left in the garage, greenhouse,
behind fence etc) we will not be liable for any loss or damage that may
occur once the goods have been left. |
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RETURNS - Please check your
order within
3 days of its arrival. Should any item be delivered faulty,
incorrectly or in a damaged condition please notify us*
in writing (email, fax or post) immediately and return
the goods to us at The Old Windmill, Mill Lane, Parbold, Lancs,
WN8 7NW with all original packaging included. Once
in our possession we will inspect the goods and contact you to
discuss a resolution ; 1.) If the item
is found to be faulty, incorrect or damaged, replace the goods
and refund the cost of the return. 2.) If the item is found to
be faulty, incorrect or damaged, refund both the cost of the goods
and the cost of the return. 3.) In the event that the goods are
found not to be faulty, incorrect or damaged we will make the goods
available for redelivery or collection at your own cost. We may
not be liable for any external costs you may incurr as a result
of receiving faulty, incorrect or damaged goods.
*Some products are sent directly from our suppliers to save time.
Please DO NOT contact them directly. All notifications
of faulty, damaged or incorrect goods should be made only to ususing
the contact details below.
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| COLOURS & FINISHES - Although we try very hard
to represent colours and finishes as accurately as possible
we cannot guarantee products will be exactly as you see them on your
monitor. Different monitors and graphics settings mean colours
and finishes look different from one pc to another. If you would
like to be sure of a finish we will be happy, where possible, to
provide a sample. |
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RIGHT TO CANCEL: Except
in the case of custom-made goods orders may be cancelled
up to 7 days starting the day after completion/receipt
of the order. Cancellation notices must be received in writing, preferably by email but may also be sent by fax or post clearly stating the order details and to be received by us within
the 7 day period. Goods must then be returned in as new and unused
condition as possible at your own risk and cost within 10 working
days or as soon as possible starting the day after the completion/receipt
of the order but in any event within 30 days. We recommend goods are sent back using a tracked/recorded delivery service. A full refund will usually be madewith in two weeks but in any event within 30 days.
Cancelled orders that are to be returned must be kept in good, safe condition until they are received by us. Where you would like to perform collection of the goods, they must be kept in a good, safe condition and made available to the carrier
until the collection is made. Where collection is made by us, a full refund less the cost of collection/return will be made as soon
as possible after the goods are deliveerd back to us but in any event within
30 days.
Attempts to cancel an order before it has been despatched must be made by person to person telephone converstaion to ensure the despatch of the goods can be stopped.
We will always do our best to stop an order if possible but cancellation of an order before despatch is not guaranteed unless cancellation is subsequently confirmed by email from us. Except where prior written confirmation of a cancellation has been received, goods refused at the door by the customer
and returned by the carrier that made the original delivery will result in a full
refund less the cost of the original delivery and the return delivery.
Some orders may still be cancelled after the 7 working day period
but only by express agreement by us. A refund less our delivery cost and a handling charge not exceeding 30% will apply.
Goods cancelled within the 7 day period but not returned within our preferred 10 working day period or within the maximum allowable 30 day period will no longer be accepted back for return/refund.
Custom-made goods will not be accepted back for return/refund.
Cancellations
left by way of a recorded message on our answer machine, by email
or by fax will not be accepted.
Although we can arrange collection of goods to be returned, we cannot
guarantee coordinating it with delivery of a new order. As we use
independent carriers we cannot offer it as a free service. If you would
still like us to arrange collection the cost will be approximately £20.00 for most
mainland UK addresses. For an exact price and for other areas, please
contact us for a quote.
UNLESS YOU HAVE PRIOR WRITTEN CONFIRMATION OF THE CANCELLATION OF YOUR
ORDER, DO NOT REFUSE DELIVERY OF YOUR ORDER AT THE DOOR OR VIA THE CARRIER
AT THEIR LOCAL DEPOT FOR ANY REASON. REFUSAL OF A DELIVERY WILL INCUR A NON-REFUNDABLE
CHARGE OF £20.00 OR EQUAL TO THAT CHARGED BY OUR CARRIER FOR THE RETURN, WHICHEVER IS THE GREATER. |
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COMPLAINTS - All complaints will be dealt with as soon as they
are received and should it be required, a reply will be made within 5 working days by the
same method as that used to convey the original complaint. Our reply
will outline any action or remedy that we can make to satisfy your
grievance. If a remedy cannot be found immediately we will keep
you informed as to progress towards a workable solution that is
satisfactory to both parties.
If after 21 days we cannot resolve the complaint then, where applicable,
a full refund will be made. Where the complaint refers to our quality
of service then we will address the problem with immediate effect,
where possible, and will inform you of any action we have taken
to ensure the problem does not re-occur. We aim to provide a fair
and effective remedy to all complaints which will be treated in
the strictest of confidence.
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| INTERNATIONAL CUSTOMERS: Orders will be sent via DHL or through
the Post Office whichever is the cheaper at the time. International
customers will be liable for all shipping costs but will be informed
before orders are processed and any money charged what that cost will
be. Please also be aware that you may be charged import duty on items
imported into the country. The handling shipping company will invoice
you for this cost. For more informatation regarding US Customs and
Duty charges please click here.
All charges will be made in GB Pounds Sterling at the rate of exchange
on that day. There is a currency converter link at the top of each
page for your convenience. |
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 US CUSTOMERS: Orders will be sent
via DHL or through the Post Office whichever is the cheaper at the
time. Most packages over 36" long and weighing no more than 22 lbs
will cost 45.00 GBP. Smaller and lighter items that can be sent by
airmail post will be approximately 20.00 GBP. Please also be aware
that you may be charged import duty on items over a certain value
imported into the USA. The handling shipping company will invoice
you for this cost. For more informatation regarding US Customs and
Duty charges please click here.
All charges will be made in GB Pounds Sterling at the rate of exchange
on that day. There is a currency converter link at the top of each
page for your convenience. |
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| VAT No: 826084624 |
